our Customer and my story:Help customer win 5 star hotel project

By 4 months efforts, We finally help customer win their 5 star hotel project and finished 6000 meters high quality led strips and ship the goods out directly.

http://www.sunroleds.com/product/indoor-5050-led-flex-strip/

It draw us into the first calling. on March, the Jordan customer called us and need us to make a quotation on strips for their project urgently

 Then See How I conqure this big customer and win him trust!

1. Providing Prompt replies

We always make customer received our reply within 10 minutes .

2. Professional and Experienced Service

Accordingly to communication, with our experience on our products and industry understanding, We provide customer different solutions on basic of their requirements.

3. Keep Open-Minded and Positive Attitude

We keep posittive attitude and try to reach customers. he didn't reply my emails, we call him directly.

4. Show our sincerity

After quotation, customer need samples to test and show his sincerity to pay the samples.
 
In next several times sample production, We also show our sincerity and not to charge the sample costs.

Maybe our mutual sincerity and trust start to being built gradually

5. Put us in customer shoes

After test samples, customer told us that he got some problems, then we provide him some sggestions and resend led strip samples to him Immediately

Finally,  the problem was solved

6. Let customers win.

I am sincere and serious person. so I always think when you are good to us, we also will be good to you; when you sincerely trust me, I absolutely never make you disappointed

For Example.

1.  Extra connector price

While customer need strip connector while strips are needed, then we purchase it for him and directly give him purchasing price. some are lower than USD0.075/pc. very low. almost no profits.

Actually we just help customer to buy them without no profit.  

2. Shipment

Many customers might think we will earn a sum of money from shipment while they use our forwarder. actually it is wrong misunderstanding.

Shipment service is our extra free service for customers.  

For the shipment 4CBM and 1808KG, our direct CIF cost is USD412, including insurance


Actually, We don't care the accessories price and shipment profits. what we purpuse is to let customer win and let them earn more. 

7. Beyond customer expectation

When customer confirm samples, the package indeed are also confirmed. it use Antistatic transparent bag,  but in bulk production, we offer customer higher quality and convenient package- silver bag.


8. Good after-sales sevice

As mutual trust, customer already seldom asked me anything about his order.

Because I will automatically update news for you and keep you informed your order. 


9. We are helping you, not begging for your orders.

After shpiments, the customer sent us another inquiries, but it is a pity that we are not specialized in  this products.  then we directly recommend him another supplier whose professoinally produce it.


We much grateful for customer trust and customer support to us. We much appreciated everything .


When supplier make customer happy,  he may got more, it is same, when customer trust us and make supplier happy, he may got beyond his expectation.

 That is win-win suitation.

 Thank you for all!

 Author: Linda Ng

Comments

Post a Comment

Popular posts from this blog

What is relationship between LED Strip CRI and Lumen?

Image
One of our customer required us to customized CRI>90 Strips. while he receive the samples, he compare our CRI>80 Strip with CRI>90 strip, then he change his mind to choose CRI>80 strip. So what is relasthip between CRI and Lumen?  Will CRI>90 be more suitable for led strip application? Now we are sharing our led strip base knowledge with you. Color rendering index (CRI), is the degree of reduction of the light color of an object. Highest CRI is up to 100, the lowest is 0 Sunlight color rendering index is 100, but As the characteristics of the light source, the illumination light determines the degree of reduction of the color of an object. Take LED as for example, the LED mainstream is that  the white light is made from blue chip program is mixed yellow phosphor, so the LED spectrum is mainly blue and yellow. We all know the three primary colors are red, green, light blue, the mix color of red and green get yellow. So  The blue color is mixed with yellow light, wh
Read more

2015 LED Industry Development Review and 2016 Development Trend Analysis

In 2015, under the influence of the global economic environment, LED industry has experienced in the history of "the coldest year." "Price war", "bad-mouthing" theory. However, in 2015 the LED industry, what was the situation? From the sub-industry export situation in 2015, total exports of lighting fixtures to complete the entire industry accounted for 79.25% of total exports. In addition, LED lighting is rapidly completed to replace the traditional lighting fixtures, and in 2015 the global LED lighting market size of 557 billion, the market penetration rate is up to 36.9%. This means that although the slowdown, but the LED to replace the traditional lighting market is still there is a very large room for improvement. Looking to 2016, How is the LED Lighting Industry Trend? 1. LED industry "penetration" Improving From the Chinese LED industry policy support level, whether it is from the center or to the relevant functional departme
Read more

13 Habits successful people have

Image
One of the reasons for their transformation from ordinary people to successful people with seven-figure property lies in their "rich habits." The phrase was created by Thomas C. Corley, who spent five years studying the daily habits of 177 self-reliant millionaires. "Through research, I've found that your daily habits tell you how successful you are in your life," he writes in his new book, ChangeYour Habits, Change Your Life. "Habit predicts a Habit determines the wealth, poverty, happiness, sadness, stress, good or bad relationship, health or not. Corrie said the good news is that all habits can be changed and nurtured. Here are some of the "rich habits" of the millionaires that you can start today: 1 They often read The rich are more willing to learn than to entertain. "Eighty-eight percent of the rich will read at least 30 minutes a day, with self-directed and self-elevating reading," says Corey. "Most people do n
Read more